Warranty Policy – Roonisa Pakistan

Grace in Every Detail

At Roonisa Pakistan, we stand behind the quality and craftsmanship of our products. Every item is carefully designed and crafted using premium materials to ensure durability, comfort, and long-lasting performance.

This warranty policy outlines the coverage, exclusions, and claim process to help you shop with confidence.

Warranty Coverage

Our warranty covers the following under normal household use:

  • Manufacturing defects in materials or workmanship

  • Structural or functional defects caused during production

  • Breakage or damage that occurs without misuse

This warranty applies only to products purchased directly from Roonisa Pakistan through our official website or authorized channels.

What Is Not Covered

The warranty does not apply in the following cases:

  • Damage caused by misuse, mishandling, or accidental impact

  • Normal wear and tear over time

  • Damage caused by environmental factors such as sunlight, moisture, humidity, or heat

  • Improper installation or use contrary to product guidelines

  • Unauthorized repairs, alterations, or modifications

How to Claim Warranty (Pakistan)

If you experience an issue covered under this warranty, please follow these steps:

  1. Contact our customer support team via WhatsApp or email with your order details.

  2. Share clear photos or videos showing the defect.

  3. Our team will review your claim and respond within a reasonable time.

  4. Once approved, we will guide you through the repair or replacement process.

📧 Email: official.roonisa@gmail.com
📞 WhatsApp: 0308-9453100

Important Notes

  • Warranty claims are subject to inspection and approval by the Roonisa quality team.

  • Replacement or repair decisions will be made at Roonisa’s discretion.

  • Warranty benefits are non-transferable and apply only to the original purchaser.

Our Commitment to Quality

At Roonisa Pakistan, customer trust is our greatest asset. We are committed to providing products that reflect elegance, strength, and superior craftsmanship—ensuring your satisfaction for years to come.

✨ Roonisa – Where Comfort Meets Elegance.